Return and Refund Policy

Our goal is for you to be completely satisfied with your purchase from us. We take pride in the quality of the products we sell and in offering comprehensive customer service. If you are not 100% satisfied with your purchase, you can return the product for a refund. Please note that a 10% restocking fee will apply unless the return is caused by a manufacturing defect. You will be responsible for the shipping costs incurred. You can return a product for up to 30 calendar days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt (electronic receipt is OK). Note that custom-built charging stations and DIY kits are not returnable. Any damaged or missing items must be reported to our customer support within 48 hours of delivery. In case you received a defective item please notify our customer support team. We will try to identify the problem and offer an appropriate solution such as repair or exchange.

How to return an item

To initiate a return, please contact our customer support at This email address is being protected from spambots. You need JavaScript enabled to view it. and provide us with your order number and the reason for return. Our fulfillment department will contact you with return instructions and return shipping label.

Warranty Policy

We offer a full one year manufacturer’s warranty on all of our pre-assembled charging stations. The warranty covers parts, factory labor, and shipping if required.

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eMotorWerks Inc. is a California based company which focuses on promoting high performance electric vehicle charging technologies, such as EV charging stations (EVSE), smart grid EV charging networks, and charging systems for high-voltage and DC fast charging.