We take pride in the quality of our products and in offering comprehensive customer service. If you are not 100% satisfied with your purchase, you can return the product for a refund within 30 days of purchase. You will be responsible for the shipping costs incurred.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt (electronic receipt is OK). Note that custom-built charging stations and DIY kits are not returnable. Any damaged or missing items must be reported to our customer support within 48 hours of delivery. In case you received a defective item please notify our customer support team. We will try to identify the problem and offer an appropriate solution such as repair or exchange.
How to return an item
To initiate a return, please contact our customer support at info-eu[at]emotorwerks.com and provide us with your order number and the reason for your return. Our fulfillment department will contact you with return instructions and provide a return shipping label. Shipping costs are not included and will be deducted from the refund amount.
Read the full warranty description.